The NSNO Everton Forums

superpull wrote: ↑Wed Sep 03, 2025 1:36 pm Just spoke to the box office.

You can upgrade a child ticket to an adult ticket. But:
You can only do so to somebody with a paid membership in your friends & family.

So, as a one off - taking my dad to the one game he'd likely get to this year i'd have to create an email account for him, buy a membership for him and then pay the difference in price of the ticket.

I've been generally ok with the procedures put in place by the club and the attempts to crack down on touting. But this feels overly obstructive.

superpull wrote: ↑Wed Sep 03, 2025 1:36 pm Just spoke to the box office.

You can upgrade a child ticket to an adult ticket. But:
You can only do so to somebody with a paid membership in your friends & family.

So, as a one off - taking my dad to the one game he'd likely get to this year i'd have to create an email account for him, buy a membership for him and then pay the difference in price of the ticket.

I've been generally ok with the procedures put in place by the club and the attempts to crack down on touting. But this feels overly obstructive.

Risky wrote: ↑Wed Sep 03, 2025 3:29 pm I'd twigged this was the case a while back, so actually got my Dad to sign up for a membership this year. But you're right, it really doesn't feel right that they have to do that to receive your ticket.

They didn't happen to mention the 'how' with upgrading to an adult did they? Just wondering if you can do it online as part of the process when you allocate the ticket e.g. you allocate your child ticket to an adult membership you can pay the money as part of that process? Or is that far too technologically complicated for the club?

NomadskiEFC wrote: ↑Thu Sep 04, 2025 12:35 pm Has anyone who entered the ballot for West Ham heard anything or money taken out of account?

Gash wrote: ↑Thu Sep 04, 2025 12:42 pm No wonder they're getting inundated with enquiries and people are having to spend ages on the phone waiting to speak to someone. I bought 4 tickets for the Villa game, mine eventually appeared on the app on Monday along with two of the other lads but one still doesn't have his, he's phoned and they've assured him that it will appear and they are sending them out in batches. Today his confirmation has appeared in the app but still not the ticket, just a note on the confirmation saying that the ticket will be emailed out shorty. You'd think in this day and age of digital tickets they could just send them all out at once but even if they do send them in batches we'd have all got ours at the same time.

superpull wrote: ↑Thu Sep 04, 2025 12:45 pm The really mad thing is - they had digital tickets and it all just worked fine 3 months ago.
They've moved to a more experienced partner and now acting like this is brand new technology and there's no way we should really be expecting any better.

I only hope that some commercial manager is furious and complaining like fuck. (although, we are so insignificant to ticketmaster, our guys are probably spending as much time holding on the phone to them as we are to Everton)

Gash wrote: ↑Thu Sep 04, 2025 12:44 pm For Villa the money was showing out my account first, then the ticket appeared in my app then the email confirmation came at 6pm on the Thursday so you can fully expect them to do it back to front this time too.